The program aims to:

• Enable participants to understand the fundamentals of the European Foundation for Quality Management (EFQM) Excellence Model.

• Familiarize participants with the principles of institutional performance assessment based on EFQM criteria.

• Equip participants with the skills required for creative planning and outstanding performance.

• Develop participants’ ability to establish an organizational strategic planning model.

• Enable participants to understand how to assess the excellence model using the RADAR assessment framework.

• Familiarize participants with international continuous improvement methodologies for operational and institutional excellence.

Module 1: Excellence Concepts

• The Eight Fundamental Concepts of Organizational Excellence.

• Introduction to the European Foundation for Quality Management (EFQM) Excellence Model.

• The concept of institutional excellence and excellence models.

• The origins and development of the EFQM Excellence Model.

• The EFQM Excellence Model as a globally recognized framework.

• The importance of applying excellence models in the government sector.

Module 2: Fundamental Principles of Excellence

• Excellence management and the European Excellence Model.

• The Excellence Equation and Quality Awards.

Module 3: Strategic Planning and Institutional Excellence

• External environment analysis.

• Internal environment analysis.

• Defining strategic directions.

• Setting strategic objectives.

• Formulating and developing strategies, strategic plans, and their supporting tactical plans.

• Strategy implementation.

• Monitoring, evaluating, and updating the strategy.

Module 4: EFQM Excellence Model Criteria

• Criterion 1 – Leadership.

• Criterion 2 – Policies and Strategies.

• Criterion 3 – Human Resources.

• Criterion 4 – Resources.

• Criterion 5 – Processes.

• Criterion 6 – Customer Results.

• Criterion 8 – Society Results.

• Criterion 9 – Key Performance Results.

Module 5: The Excellence Pyramid

• Adding value for customers.

• Building a sustainable future.

• Developing organizational capabilities.

• Harnessing creativity and innovation.

• Leading with vision, inspiration, and integrity.

• Managing with agility and adapting quickly to change.

• Achieving success through employees’ talents and capabilities.

• Sustaining outstanding results.

Module 6: Creative Planning and Outstanding Performance

• The concept of planning and its benefits.

• Planning components and its ten creative principles.

• Types of planning.

• Tactics and strategy.

Module 7: Assessing Excellence Criteria

Excellence criteria are assessed by evaluating both Enablers and Results and linking them through the RADAR assessment framework.

The RADAR framework consists of the following assessment elements:

• Results.

• Approach.

• Deployment.

• Assessment and Review.

Module 8: Continuous Improvement

• The Kaizen methodology for continuous improvement of institutional and operational performance.