• Explain core business functions and their relationship to executive support and office management.

• Translate organisational priorities into effective administrative plans.

• Manage executive schedules, meetings, correspondence, and follow-up activities.

• Communicate professionally and handle sensitive information with discretion.

• Apply basic financial concepts to office budgets and purchasing decisions.

• Coordinate projects, stakeholders, and office resources effectively.

• Use digital tools and AI responsibly to improve administrative productivity.

• Develop practical improvements to office processes and service quality.

 Day 1: Business Fundamentals and Strategic Executive Support

• The evolving role of executive assistants and office managers
• Understanding organisational structures and core business functions
• Fundamentals of strategy, business objectives, and performance indicators
• Aligning executive support with organisational priorities
• Understanding leadership styles and anticipating executive needs
• Professional ethics, confidentiality, and administrative judgment
• Practical workshop: Creating an executive support plan

Day 2: Executive Communication and Stakeholder Management

• Professional business writing and executive correspondence
• Preparing concise reports, briefing notes, and presentations
• Communication etiquette and managing information flow
• Stakeholder identification and relationship management
• Active listening, assertiveness, and professional influence
• Managing difficult conversations and resolving workplace conflict
• Practical workshop: Preparing an executive briefing and stakeholder communication plan

 Day 3: Office Operations, Financial Literacy, and Resource Management

• Planning and managing efficient office operations
• Designing procedures, workflows, and document management systems
• Financial terminology and understanding basic financial statements
• Preparing office budgets and monitoring expenditure
• Purchasing processes, supplier coordination, and value-for-money assessment
• Business continuity and operational risk awareness
• Practical workshop: Developing an office budget and process improvement proposal

 Day 4: Time Management, Meetings, and Project Coordination

• Prioritising competing demands and managing executive calendars
• Scheduling across teams, locations, and time zones
• Planning meetings, preparing agendas, and recording minutes
• Tracking decisions, action items, and deadlines
• Fundamentals of project planning, scope, milestones, and responsibilities
• Coordinating business travel, events, and logistics
• Practical workshop: Building a project coordination plan and meeting action tracker

 Day 5: Digital Productivity, AI, and Continuous Improvement

• Using collaboration platforms and digital productivity tools
• Applying AI to drafting, summarising, planning, and administrative research
• Checking AI outputs and protecting confidential information
• Creating dashboards and administrative performance measures
• Improving workflows through templates and appropriate automation
• Supporting organisational change and strengthening service quality
• Final workshop: Presenting an integrated office management improvement plan