By the end of this training program, participants will be able to: Differentiate between objectives, targets, indicators, initiatives, measures, values, and drivers of goal achievement. Understand the mechanism of the logical model in selecting performance measurement indicators (VFA). Apply best practices in techniques for selecting performance indicators. Design a performance indicator documentation template and identify its key components and fields. Understand the methodology for designing and building performance indicators (tools and techniques). Gain knowledge of data collection methods related to building performance indicators.

✪ Day 1: Introduction to Key Performance Indicators (KPIs) and Their Understanding

✓ The world of Key Performance Indicators (KPIs) and challenges in performance measurement.
✓ The value of KPIs and organizational levels.
✓ KPI conceptual map and governance.
✓ Key terminology related to performance indicators.
✓ Breaking down objectives using the SMART model.
✓ The lifecycle of Key Performance Indicators.

✪ Day 2: Designing, Selecting, and Aligning KPIs

✓ Types of performance indicators (leading/lagging, quantitative/qualitative, efficiency/effectiveness).
✓ The global perspective on KPIs and their usage scenarios.
✓ The organizational KPI matrix.
✓ Selecting KPIs for the corporate scorecard.
✓ Sources and techniques for KPI selection.
✓ Aligning KPIs across organizational and functional levels.

✪ Day 3: Documenting and Managing Numerical Targets

✓ Designing templates for documenting Key Performance Indicators.
✓ The process of documenting and building an organizational KPI library.
✓ Working with numerical targets and defining them.
✓ Challenges associated with numerical targets.
✓ Weights, indicators, and behaviors resulting from measurement.
✓ Practical applications of KPIs and building monitoring systems.