Total Quality Management - Dammam 10 November 2024
: 18Course Objectives:
Course Objectives:
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Understanding Total Quality Management (TQM): Equip participants with a deep understanding of the concept of Total Quality Management and its importance in organizations.
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Applying Quality Principles: Provide participants with the skills necessary to apply TQM principles in the workplace.
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Utilizing Quality Tools: Develop participants' skills in using statistical tools and various techniques to analyze and improve quality.
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Improving Processes and Performance: Enable participants to apply continuous improvement strategies to enhance efficiency and quality in processes.
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Achieving Customer Satisfaction: Focus on methods to improve customer satisfaction through continuous quality improvement.
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Managing Quality Teams: Teach participants how to lead quality teams and motivate employees to achieve quality goals.
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Facing Challenges: Equip participants with the ability to handle challenges and problems that arise when implementing Total Quality Management.
Scientific Themes:
Course Outline:
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Concept of Total Quality Management (TQM)
- Definition and core principles.
- The relationship between quality and organizational performance.
- History and evolution of Total Quality Management.
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Principles of Total Quality Management
- Customer focus: How to identify customer needs and expectations.
- Continuous improvement: Strategies to foster innovation and improvement.
- Leadership’s role in achieving quality.
- Employee involvement: Empowering employees to achieve quality.
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Quality Analysis Tools
- Statistical tools for quality.
- Process flowcharts.
- Root Cause Analysis.
- Pareto charts.
- Quality control tools: Statistical process control charts.
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Continuous Improvement (Kaizen)
- Continuous improvement strategies within organizations.
- Examples and applications of continuous improvement in companies.
- Tools for continuous improvement and the importance of team involvement.
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Quality Planning and Implementation
- Defining quality standards.
- Process planning according to TQM principles.
- Linking quality to the organization’s vision and strategy.
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Leadership's Role in Enhancing Quality
- Leadership’s role in promoting a quality culture.
- Building effective teams to achieve quality.
- Leading organizational improvements.
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Performance Measurement and Analysis
- Measuring Key Performance Indicators (KPIs).
- Evaluating processes and identifying areas for improvement.
- Data analysis and decision-making based on results.
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Quality Management and Supply Chain
- Integrating quality with supply chains.
- Ensuring product and service quality across the supply chain.
- Working with suppliers and partners to ensure quality standards.
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Challenges of Total Quality Management
- Key challenges and obstacles in implementing TQM.
- How to overcome these challenges.
- Strategies for applying TQM in different environments.
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Case Studies and Practical Applications
- Real-world examples of TQM implementation in global and local organizations.
- Review of successes and challenges faced by companies in improving quality.